In 2017, The Ottawa Mission’s unique Client Services Centre helped hundreds of people everyday with things like finding a new home, getting back to work, and mental health support.

Our dedicated Client Services team offers support to residents who find themselves at a homeless shelter, many for the first time. The team works to move people forward in their lives and helps them overcome hurdles that may be keeping them from having a place of their own. We are a one-of-a-kind centre offering a range of services to help people who come from all walks of life.

Our Housing Diversion Case Managers help people new to the shelter navigate the search for appropriate and affordable housing options. Other Case Managers help shelter residents that require more support. For some people with mental illness, connecting with the right resources can help them gain greater independence. The Ottawa Mission also has great partnerships with the Canadian Mental Health Association (CMHA) and the Royal Ottawa Hospital to help people at the shelter access trained experts in the field of mental health.

Another way Client Services works to support people, is through educational and job training services. Some people want to complete high school, take online courses or gain certain job skills. Our programs help better prepare them for the workforce and take advantage of job opportunities that come their way.