Our Annual Impact Report


Meeting the Need

Our community has weathered the pandemic since March 2020. Things look somewhat brighter now than what they did earlier, but the lingering consequences are nonetheless severe.

The City of Ottawa released its refreshed 10-year Housing and Homelessness Plan in 2020. Since the release of the new Plan, the number of people living in shelters and their total length of stay has declined. However, the number of people in shelters and their length of stay remains higher than what it was in 2014, and the number of people sleeping outside has almost doubled.

The pandemic has also resulted in devastating increases in reported mental health concerns, substance use and overdoses, and hunger. These stresses have been augmented by the recent occupation of Ottawa and the economic impact of the war in Ukraine and resultant historically high inflation.

Given these profound impacts of COVID-19 and other factors on our community, we must work harder than ever to meet the needs of increasing numbers of vulnerable community members. Our new strategic plan outlines a bold path forward through extending our outreach efforts to provide education, employment, training and other services, securing new housing, enhancing our efforts to care for the most vulnerable as well as keeping people healthy through new clinics, and providing healthy meals to even more people across our community.

We will continue to serve those in need through the dedication of our staff, volunteers, partners and supporters. None of this is possible without your steadfast support, partnership and generosity. On behalf of those who rely upon us, thank you.

Peter Tilley
CEO, The Ottawa Mission

Shaun Baron
Chair, Board of Directors, The Ottawa Mission

Impact Report Video

Impacts & Outcomes


meals served last year


unique individuals sheltered annually


clients successfully housed


primary care patient consults


educational and job training graduates


hospice patients

Stories of Hope

At The Ottawa Mission, we support clients to enhance the quality of their lives. We nourish the body, mind and spirit of those who seek our help, and enable people in crisis to heal and build hope for the future.

Here are just a few stories of their stories:

Why I turned to The Mission for help: Garry

Why I turned to The Mission for help: Garry

Garry has lived in many different places in North America and worked many kinds of jobs – including at an airport, a hospital and a telecommunications company. He first came to The Mission when he was in his early seventies and in need of a place to stay.

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Why I turned to The Mission for help: Peter

Why I turned to The Mission for help: Peter

Peter is an accomplished drummer, a good cook, and a man who lives with schizoaffective disorder. He’s been studying at MCA Ottawa Stepping Stones Learning Centre for a few years now, and his goal is to earn his high school diploma.

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Why I turned to The Mission for help: Erica

Why I turned to The Mission for help: Erica

Erica was halfway through culinary school in Southern Ontario when she and her
children had to flee to a women’s shelter for victims of abuse. From there, she
arranged to get on a housing waitlist in Ottawa, where she learned about the Food
Services Training Program.

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Why I turned to The Mission for help: David

Why I turned to The Mission for help: David

I was raised by a single mother; she passed away when I was 12. I didn’t have
any other family, so I went into youth homes for a while. I was on my own
from about age 15. I grew up pretty quick, and alcohol was just part of my life.

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Why I turned to The Mission for help: Karen

Why I turned to The Mission for help: Karen

Karen arrived at the Hospice after an extended stay in hospital. “I was in a bad way health-wise,” she explains. She was so weak that she couldn’t walk, and her blood pressure was dangerously low.

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Expenditures and Revenues



At The Ottawa Mission, direct costs are categorized based on program outputs and have been grouped into six main categories:

  • Food & Shelter
  • Housing Services
  • Client Services
  • Addiction & Trauma Services
  • Health Services
  • Fundraising

The cost of delivering these programs includes the costs of volunteer services, community engagement and a full-time chaplaincy department. These costs are allocated to programs based on estimated time spent on each one.


The Mission is funded through a combination of a per diem subsidy we receive from the City of Ottawa and donations from generous partners and members of the community.

See our completed financial statements



Full Impact Report Documents

Impact Report 2022-2022

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Impact Report 2021-2022 Summary Document

Read (PDF)

Past Impact Reports

Impact Report 2020-2021 - Digital Version

Read (Digital Version)

Impact Report 2020-2021

Read (PDF)

Impact Report 2020-2021 Summary Document

Read (PDF)

Impact Report 2019-2020

Read (PDF)

Impact Report 2018-2019

Read (PDF)

Impact Report 2017-2018

Read (PDF)