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Laurianne has volunteered continuously at The Mission since 2006,except for two periods away. She works in the kitchen and the clothing room. During COVID-19, she worked five shifts a week. “It’s my pleasure and duty to serve clients; I feel inspired to help them. They need and deserve it.”

Laurianne’s favourite task is to serve meals. “I enjoy interacting with clients. I greet them with a smile, address Francophone clients in French, ask how they are, and try to remember their preferences. I want them to know that they matter. When you offer warmth and sincerity, even those that don’t respond initially begin, over time, to respond, to smile back and a connection is made, which is precious.”

Laurianne’s service has taught her a lot about homelessness. “You realize how precarious life can be. All it takes is for one thing to go wrong and anyone can become homeless. And many are trapped in homelessness because of the lack of affordable housing in Ottawa.”