Donor Stewardship & Engagement Officer
Job Title: Donor Stewardship & Engagement Officer
Reports to: Director of Annual Giving
Department: Development Department
Job Level: Non-Management
Salary Range: $60,000 – $68,000
To Apply: Send resumé, quoting “Donor Stewardship & Engagement Officer” in the subject line, to firstname.lastname@example.org
Deadline to Apply: April 16, 2021
CORE PURPOSE AND MISSION STATEMENT
The Core Purpose of the Ottawa Mission is to reflect Jesus’ love in serving the homeless, the hungry, and the lost. Our Mission is to by provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life.
VISION & VALUES
Our Vision: All the hurt, hungry and lost in Ottawa find HOPE, HEALING, HOME
Our Values: Faith First, Excellence in All, Respect & Dignity
The purpose of Development Department is to be the fundraising arm of The Ottawa Mission allowing those providing front line programs and services to focus on their work without having the additional responsibility of fundraising.
The Development Department is a high-performance, fully-diversified fundraising team generating over $9.5M annually to support life-changing programs at The Ottawa Mission. We are supported by the commitment and generosity of more than 1,000 volunteers and 35,000 donors.
Reporting to the Director of Annual Giving, the Donor Stewardship and Engagement Officer is a key member of the Development Office. He/She cultivates and stewards’ relationships with donors who support The Ottawa Mission. He/She focuses on building strong stewardship and engagement with donors through outreach by phone, email, mail and in person (post-COVID). The Donor Stewardship and Engagement Officer also focuses on solicitation during campaign periods. He/she builds constructive and effective relationships within the development team and across the organization and contributes to the overall positive working environment.
Donor Stewardship & Engagement
- Develop plans for and oversee donor acknowledgement strategies: Develop and implement plans to show gratitude to The Ottawa Mission donors including letters, handwritten notes, calls and more.
- Manage all acknowledgement letters daily. Ensure timely, accurate acknowledgements.
- Answers and directs incoming calls.
- Respond to general request/inquiries from public
- Builds relationships with donors over the phone, by email, through ongoing written contact, and other engagement opportunities
- Works in partnership with the donor relations officers to ensure support in gift processing during campaign periods
- Assist in planning and implementing effective long-term fundraising goals associated with the annual giving and mid-level portfolio including; the development of gift strategies through all stages of the donor life cycle for individual donors who fall within annual and mid-level giving ($500 – $2,499)
- Manages a portfolio of up to 600 mid-level donors, providing high quality and prompt donor care, including cultivation, solicitation and stewardship strategies.
- Increase mid-level giving by 10% yearly
- Creates at least 1 annual solicitation campaign directed towards mid-level donors in collaboration with the Annual Giving and Major Gifts teams. (Summer of Hope Campaign)
- Actively learns about The Mission programs and services and priorities to donors
Analysis and Data Management
- Manage, implement and take part in the process for entering all gift types through all channels (in- house, online, monthly, etc.) into the Blackbaud Raiser’s Edge database, following established protocols.
- Tracks all call notes and responses, contact attempts, communication preferences, and interests in donor database
- Attends trainings and actively learns databases, systems, and other technology used by the Development department and The Mission to ensure effective collaboration, communication and efficiency
- Participates in regularly scheduled discussions about donor moves into and out of portfolio
- Remains apprised of trends in philanthropy
- Prepares and ensures gift acknowledgment correspondence is sent out within 48 hours of receipt (receipts, thank you letters, fund letters, etc.)
- Respond to donor requests and complaints in a timely manner (within the day).
- Coordinate and track all donor complaints and report on a regular basis. Ensure that all complaints and requests that require urgent attention from donors are brought to the attention of the Director, Annual Giving.
- Promotes team cohesion and a positive workplace culture by taking part in team, department, and organization wide meetings, trainings, skills sharing and events
- Collaborates with the development office team on donor data, data analysis, metrics and portfolio recommendations
- Support the identification of major gift and planned giving prospects within the mid-level donor portfolio and works with colleagues to transition the stewardship of these prospects
- Works in partnership with prospect development and gift officers from other teams within the development office on donor relationships and moves management; coordinates and executes donor introductions to other officer, etc.
- University Degree in a related field or the equivalent combination of education, training and experience.
Experience & Qualifications
- 5+ years of direct experience in nonprofit fundraising with a focus on relationship building with donors via phone, email, and/or in-person
- Experience writing correspondence as well as drafting and editing reports
- Excellent communication skills – written and oral
- Demonstrated ability to work in a confidential capacity
- Strong customer service focus
- Proficient in Microsoft Office Suite and experience with Raisers Edge
- Experience using effective interpersonal skills, listening, diplomacy, and tact to build strong relationships with donors, volunteers, and all levels of staff
- Ability to skillfully organize, prioritize, and manage a robust portfolio and manage multiple priorities in a fast-paced environment
- Demonstrated ability to design and implement fundraising initiatives including personalized cultivation and stewardship strategies
- Ability to accurately assess situations with informal or incomplete information and make good decisions based on analysis, experience, and judgment; maintain confidentiality
- Working knowledge of current trends in charitable giving and CRA regulations
- Expressed commitment to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences
- Strong preference for someone who is bilingual (English and French)
- Ability to adapt and be flexible in a dynamic work environment Working Conditions:
- Must work to, sometimes strident, deadlines, manage and respond to competing priorities;
- Intermittent physical activity including walking, standing, sitting, and lifting;
- Primarily Office Setting;
- Travelling by car throughout the city;
- Interacts with employees, donors and the community at large
We thank all applicants for their interest in The Ottawa Mission, however, due to the volume of resumés we receive, only those selected for interview will be contacted.
ACCOMMODATION IS AVAILABLE, UPON REQUEST, FOR ALL APPLICANTS WITH DISABILITIES. THE OTTAWA MISSION IS AN EQUAL OPPORTUNITY EMPLOYER.