Full-Time Permanent

Mental Health Services Coordinator

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Reporting to the Manager of Client Services, the Coordinator of Mental Health Services is responsible for coordinating client access to mental health supports; acting as the primary liaison (in-house and community partners) regarding client mental health concerns, supports, interventions, and actions plans; and providing case management services to clients (prioritizing clients with mental health needs).

All interested applicants are asked to submit their resumé, quoting “Coordinator of Mental Health Services” in the subject line, to: by Monday, May 16. We thank all applicants for their interest in The Ottawa Mission; however only those selected for interview will be contacted.

Salary range: $52,000 - $60,000

Job Title: Coordinator of Mental Health Services

Reports to: Manager, Client Services

Department: Client Services

Job Level: Program Support


The Core Purpose of the Ottawa Mission is to reflect Jesus’ love in serving the homeless, the hungry, and the lost. Our Mission is to by provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life.


Our Vision: All the hurt, hungry and lost in Ottawa find HOPE, HEALING, HOME


Program Development, Deployment and Case Management

  • Under the direction of the Manager of Client Services, ensure the development and implementation of mental health service coordination at The Ottawa Mission
  • Engage, monitor, and assess Ottawa Mission guests with presenting with mental health concerns and support/intervene and coordinate referrals accordingly
  • Prepare and implement necessary assessment tools and strategies to identify and document individualized goals and action plans, including timelines, resources and follow-up
  • Connect clients of mental health concern to appropriate resources in the community
  • Maintain a case management caseload, prioritizing clients with mental health needs
  • Communicate with relevant departments regarding mental health support/intervention for clients of concern
  • Submit Form 2 documents to the Justice of the Peace in order to have an enforced psychological assessment for clients at risk to themselves or others
  • Collaborate with Client Services and Housing Services teams to problem solve clients of concern,provide consultation, and guidance to assist team mates in supporting their respective clients with mental health needs
  • Practice client confidentiality as defined by Ottawa Mission and/or OCSWSSW, and inform clients of its limitations (risk of imminent harm to self, others)

Education and Prevention

  • Collaborate with Client Services and Housing Services teams to problem solve clients of concern, provide consultation, and guidance to assist team mates in supporting their respective clients with mental health needs
  • Advocate for clients within The Ottawa Mission and in the community
  • Research and identify up-to-date best practices in the area of Mental Health Community Partners
  • Coordinate referrals to Royal Psych Outreach team and Psychological services, ensuring completion of mandated documents (i.e. VAAC)
  • Liaise with outreach mental health services, CMHA workers, ROH, ACT Teams, etc.
  • Represent The Ottawa Mission by developing and maintaining contacts with community partners, participating in community committees as requested and approved by management; this includes the mental health agencies
  • Maintain accurate and up to date statistics and prepare reports on statistical information, client profiles, and/or other reports

Administration and Accountability

  • Facilitate weekly mental health meeting with Royal Psych Outreach worker and representatives from Ottawa Mission departments. Collaborate with colleagues to develop an appropriate follow up plan for clients flagged during meeting and share meeting notes in CRMS


  • Provide support and back-up to colleagues in Client Services as needed
  • Other duties as assigned



  • Bachelors of Social Work, Social Services Diploma, or other equivalent post-secondary credentials


  • Minimum of two (2) years’ experience working in the Social Service field


  • Working knowledge of mental health diagnoses, experiences, and Ontario Mental Health Act
  • Crisis intervention skills
  • Strong skills in critical thinking, decision making and analysis
  • Excellent oral and written communication skills
  • The ability to work collaboratively as a member of an interdisciplinary team
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
  • Bilingualism (French/English) is an asset

Working Conditions

  • Must work to, sometimes strident, deadlines, manage and respond to competing priorities
  • Must be comfortable working in a challenging environment that has the potential for confrontation and/or exposure to violence
  • Ability to handle emergency situations should they arise