Job Title: Maintenance Worker

Reports to: Construction and Maintenance Manager

Department: Maintenancee

Job Level: Operational Support

CORE PURPOSE AND MISSION STATEMENT

The Core Purpose of the Ottawa Mission is to reflect Jesus’ love in serving the homeless, the hungry, and the lost. Our Mission is to by provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life.

VISION & VALUES

Our Vision: All the hurt, hungry and lost in Ottawa find HOPE, HEALING, HOME

MAJOR RESPONSIBILITIES

Reporting to the Director of Health Services, Housekeeping & Maintenance (the Director), the Maintenance Manager (the Manager) is responsible for the day-to-day operations of the Maintenance department. This includes, but is not limited to; managing and leading the Maintenance Team, overseeing all maintenance projects and ensuring all decisions and actions comply with relevant legislation, policies and procedures.

The Manager undertakes a leadership role in the planning, organizing and implementation of all maintenance projects throughout The Ottawa Mission. He/she is responsible for carrying out planned and preventative maintenance as well as on-going repairs to buildings, equipment and furnishings.

The Manager has full accountability for the Maintenance department budget. This budget is approximately 1 million dollars. He/she is also responsible for approving annual professional development activities of direct staff and provides input into annual compensation and performance merit increase decisions.

The Manager has direct staff management for (currently) 7 full-time employees. He/she provides managerial direction and leadership to the team and has accountability for overall performance of the Maintenance department.

The Manager must, under the direction of The Director, develop and direct the implementation of the Maintenance department components of The Ottawa Mission’s Strategic Plan. He/she must develop an accountability framework structure that will evaluate the effectiveness and efficiency of their service components and impact on the clients, other departments and the community.

The Manager, as part of the accountability framework structure, must prepare a written workplan that will outline all activities in the Maintenance department. Regularly update workplan to allow for changes to projects/services, staffing and training needs. He/she provides recommendations to Senior Management.

The Manager is a team-oriented person, responsible for building and fostering solid relationships and communication strategies both internally within The Ottawa Mission and externally with contractors and suppliers.

The Manager solves problems by considering courses of action within the framework of existing policies and procedures. They know what needs to be accomplished but can decide how to accomplish it. He/she may consider whether new methods need to be developed to achieve proper results. He/she deals with problems that involve interpretation and analysis to solve.

The Manager needs to have well prepared plans for the current quarter and have a clear sense of what is to be accomplished in the year to come. There is periodic supervisory review of on-going processes and results of completed work. Limitations exist in the freedom to act mainly as a result of the need to perform tasks in the same way as they have been performed in the past.

Management (This includes participating in the full employee lifecycle – from hiring to termination)

– Participate as part of the Management Team, lead by example and reflect the values of the Mission

– Attend and actively contribute in management or organizational meetings and forums

– Participate in special assignments or projects as directed by Senior Management

– Promote and ensure adherence of Human Resources and Ottawa Mission policies and procedures, including health and safety and diversity in the workplace with direct staff and ensure they fulfill their requirements for annual compliance training

– Foster a team environment by providing new employees with department level orientation, supporting direct staff in the identification of learning and development needs/opportunities and regularly meeting with them to discuss department initiatives and general organizational happenings

– Staying up-to-date on formal and informal industry trends on education, certification, etc.

– Initiate concrete and measurable goals and objectives for direct staff and provide guidance, coaching, motivation and support in attaining these goals

– Proactively identify, communicate and manage people issues (performance, behavioural, personal, etc.) and, in collaboration with Human Resources and using progressive discipline if necessary, work with the employee to bring forward solutions; providing regular, timely and specific feedback on the quality of work completed

– Responsible for completing an annual performance review for all direct staff. You will provide input into annual compensation and performance merit increases to be made to your direct staff

– Ensure an atmosphere of mutual respect and positive working relationships among clients, staff, and hired contractors

– Ensure all Ottawa Mission and Maintenance department policies and procedures are adhered to, taking corrective action when needed

– Primary point of contact for emergencies during off work hours

Operations

– Ensure and maintain the efficient operation of all Ottawa Mission buildings, equipment and systems

– Participate in the inspection of buildings and make recommendations for future projects and repairs to improve the daily running of building operations

– Prioritize and schedule list of required maintenance and repair items

– Plan and organize major and preventative maintenance projects, including building expansion and/or renovation projects, acquiring necessary permits and plans

– Work collaboratively with department managers to find solutions to maintenance issues affecting their areas

– Maintain oversight for and audit contracts and tendering dealings with building operations (i.e., boiler maintenance, equipment rentals, roof top units, etc.)

– Maintain contracts pertaining to fire safety equipment, boilers, air exchange units, kitchen equipment, building utilities and other suppliers

– Maintain oversight for all equipment in Maintenance workshop

– Maintain an inventory of all required maintenance materials, purchasing materials when inventory is low; source out suppliers; negotiate pricing for maintenance supplies

– Maintain and, in conjunction with Human Resources, update Maintenance department policies and procedures

Communications & Delivery of Services

– Maintain daily contact and communication with Maintenance staff, addressing issues as required, while encouraging individual self-reliance and judgment skills

– Maintain awareness of and accountability for all issues pertaining to Maintenance department on an ongoing basis

– Participate in the development and direct the implementation of Maintenance department components of The Ottawa Mission’s Strategic Plan

– Develop an accountability framework structure that will evaluate the effectiveness and efficiency of maintenance service components and impact on the clients, other departments. This accountability framework will identify service gaps and duplications in the projects and services and will provide opportunity for changes to content in response to the changing needs of the Ottawa Mission

– As part of the accountability framework structure, prepare a written workplan that will outline all activities in the Maintenance Department. Regularly update workplan to allow for changes to projects/Services and staffing and training needs

– In partnership with other department managers, develop and maintain a communication strategy to support a seamless continuum of care, advocacy and support for The Ottawa Mission clients

– Develop, implement and maintain a continuous quality improvement process on the delivery of Maintenance services. Prepare documentation for Senior Management review on quality improvement process, accountability process, statistical data, etc.

– In conjunction with other managers, arrange for appropriate staff in-services training and awareness sessions on relevant and current issues (i.e., WHIMIS, First-Air/CPR etc.)

Budgeting, Scheduling & Payroll

– Prepare annual departmental budget in conjunction with the Director of Operations

– Maintain accountability and fiscal responsibility for the budget of the Maintenance department

– Responsible for the scheduling of Maintenance staff in a fair, equitable and timely manner

– Reviewing and determining, based on operational needs, approval of all leave requests

– Using Avanti schedules, timekeeping punches and leave requests review and approve hours for direct staff, dealing with discrepancies as they arise and ensure timely submission to the Payroll department within established deadlines

– Maintain accounts in conjunction with the Controller, with the various building suppliers for the purpose of purchasing items required for repairs

Other Requirements

Education

– College Diploma in a recognized Trade is desirable although significant experience and special training may be acceptable in lieu of a diploma

Experience

– 5-7 years’ experience as a general contractor, or Red Seal Trade

– Experience managing a team or workers from different trades

Qualifications

– Excellent oral and written communication skills

– Strong skills in critical thinking, decision making and analysis

– Ability to work collaboratively as a member of an interdisciplinary management team

– Good working knowledge of shop equipment and hand tools, including power tools

– Good working knowledge of plumbing, dry walling, painting, carpentry, minor electrical etc.

– Good working knowledge of HVAC and boilers

– Good working knowledge of CCTV cameras and security systems considered an asset

– Working knowledge of site Health & Safety regulations including WHIMIS certification

– Working knowledge of fall protection and proper lifting techniques

– Working knowledge of Microsoft Office (Word, Excel, Outlook)

– Flexibility to adjust to changing schedules

– Class “G” Driver’s License

– Ability to work to, sometimes strident, deadlines, manage and respond to competing priorities

– Ability to work with minimal supervision

– Ability to maintain long periods of varied physical activity: walking, standing, sitting, climbing stairs and ladders, bending, lifting, stooping, squatting and lying down to access tight or awkward spaces.

– Ability to climb ladders and comfortable working with heights (4 storey rooftops)

– Ability to lift up to 50 lbs

– Ability to move heavy furniture and/or equipment

– Bilingualism considered an asset

Working Conditions

– High degree of physical activity involving various activities: walking, standing, sitting, climbing stairs and ladders, bending, lifting, stooping, squatting and sometimes lying down to access tight or awkward spaces

– Heights – Four (4) storey rooftops

– Working outside in all different weather conditions

– Exposure to toxic substances  Sometimes strident, deadlines, manage and respond to competing priorities  Must be comfortable working in a challenging environment that has the potential for confrontation and/or exposure to violence  Minimal supervision