Full Time Permanent


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All interested applicants are asked to submit their resumé and cover letter, quoting “Case Manager for Housing” in the subject line, to: by Friday, April 22. We thank all applicants for their interest in The Ottawa Mission; however only those selected for interview will be contacted.

Reporting to the Manager of Housing Services the Case Manager for Housing Services provides practical support and system navigation for Ottawa Mission residents in need of Case Management. He/she/they provides coordination of multi- disciplinary services to clients, monitors the provision of services to clients and re-assesses continuing client needs. The Case Manager assists their clients to find, secure and maintain housing within the community.

Job Title: Case Manager for Housing

Reports to: Manager of Housing Services

Department: Housing Services

Job Level: Program Support


The Core Purpose of the Ottawa Mission is to reflect Jesus’ love in serving the homeless, the hungry, and the lost. Our Mission is to by provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life.


Our Vision: All the hurt, hungry and lost in Ottawa find HOPE, HEALING, HOME


  • Maintain an active caseload providing interventions as needed and within area of expertise and limits of credentials
  • Research, identify, evaluate and prepare a list of appropriate agencies or resources in regards to assisting clients with identification, medications, financial or legal assistance, residency, interpersonal/group coaching, mentoring, outreach, advocacy, crisis intervention and support of clients
  • Build and maintain a relationship of trust with clients
  • Conduct assessments (e.g. SPDAT) of clients to determine individual needs and make appropriate referrals to community based programs and treatment facilities, while maintaining client privacy and confidentiality
  • Prepare for implementation, assessment tools and strategies to identify any barriers clients may have
  • Advocate for and with clients to community agencies, government, or other groups as required
  • Identify and conduct follow ups with clients as required
  • Support clients in transitioning to their housing
  • Assist clients to settle into their new home with the necessary needs (i.e., furniture, food, basic needs, )
  • Accompany clients to various appointments in the community
  • Support clients to become more independent by visiting them in their home and offering help with their individual goals
  • Assist clients in becoming self-sufficient
  • Provide crisis management for clients; make linkages for interventions as appropriate
  • Maintain and record accurate, complete, up to date client files and case notes according to established procedures. This includes inputting required information into HIFIS, CRMS, monthly stats, etc.
  • Participate in continuing education activities, remaining knowledgeable in area(s) of expertise
  • Participating in agency responsibilities including but not limited to: staff meeting, representing the Ottawa Mission at community meetings, safety and security monitoring, and other related duties
  • Participate in client case conferences and/or weekly meetings as required
  • Ensure ongoing communication with all Mission departments regarding client issues
  • Provide support and back-up to colleagues in Housing Services
  • Participate in special assignments or projects as directed by the Manager of Housing Services



  • University Degree or College Diploma in Social Work or Social Service worker


  • Minimum of two years’ experience working in the social service field
  • Experience working with homeless and vulnerable populations


  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Awareness of VI-SDPAT/SPDAT
  • Knowledge of Housing First
  • Knowledge of the Housing Focused framework
  • Knowledge of the Residential Tenancy Act
  • Knowledge of Case Management approaches
  • Ability to work with clients in all stages of change and to support client goals ranging from harm reduction to abstinence
  • Must be able to time manage, be organized, empathetic, client-centered, compassionate, open-minded, non-judgmental, assertive, patient and respectful.
  • Ability to work from a strength-based approach
  • Professional and excellent oral and written communication skills
  • Strong skills in critical thinking, decision making and analysis
  • Ability to work collaboratively as a member of an interdisciplinary team
  • Possess a valid driver’s license and has the ability to be insured for business use
  • Certified/trained in First Aid CPR, Non-Violent Crisis Intervention, Motivational Interviewing, ASIST, and Mental Health First Aid an asset
  • Possess a valid “G” driver’s license with a clean abstract
  • Bilingualism (French/English) considered an asset

Working Conditions

  • Schedule – Monday-Friday, 10am-6pm; flexibility to occasionally adjust hours to accommodate needs
  • Must adhere to strict deadlines and be able to manage and respond to competing priorities
  • Must be comfortable working in a challenging environment that has the potential for confrontation and/or exposure to violence
  • Ability to handle emergency situations should they arise
  • Is expected to assist in moving clients into housing, thus should be able to move and lift furniture
  • Must be comfortable driving a company vehicle, g. passenger van or a cargo van

We thank all applicants for their interest in The Ottawa Mission, however, due to the volume of resumés we receive, only those selected for interview will be contacted.